Knights Heating & Plumbing Services Limited – Terms and Conditions.

Privacy Policy

Knights Heating & Plumbing does not store credit card details nor do we share customer details with any 3rd parties.
Services will begin within 3 working days from the day of the sale unless otherwise stated by the customer or by ourselves. Services will be delivered on a rolling monthly basis.

Cookie Policy

Unless otherwise stated service delivery is within one calendar month for monthly payments & three calendar months for quarterly payments, whenever payments for services have been cleared through banking/financial institutions. Services will be delivered by Knights Heating & Plumbing unless outsourced to a third party, which will be agreed upon with the client/customer prior to service delivery.

General Data Protection (Right To Erasure)

All clients, suppliers & contacts past & present have the right to obtain erasure of data controlled by Knights Heating & Plumbing, if one of the following applies:

  1. Knights Heating & Plumbing doesn’t need the data anymore
  2. The client cancels the services
  3. The client uses their right to object to any data processing
  4. Knights Heating & Plumbing and/or its processor is processing the data unlawfully, in compliance with GDPR regulations.
  5. There is a legal requirement for the data to be erased
  6. The data subject was a child at the time of collection, in compliance with GDPR regulations.

Knights Heating & Plumbing will not make any client, suppliers or contact details public without prior consent. Such as for testimonials and promotions.

Out of Scope

Non-electronic documents which are not (to be) filed, (i.e. it’s data you can’t search for), e.g. a random piece of microfiche, or a paper notepad, are not classed as personal data in the GDPR and are therefore not subject to the right to erasure.

Essential

Some personal data sets are impossible (or infeasible) to edit to remove individual records, e.g. a server backup or a piece of microfiche. Whilst these uneditable data sets are in-scope of the erasure Right, themselves they would be out-of-scope for erasure editing procedures due to their immutable nature. As so therefore not subject to the right to erasure.

Process

On request via phone or email all client, supplier or contact data will be destroyed within 48 working hours.

CANCELLATION OF CONTRACT: If you cancel your agreement, we will not normally give a refund. However, you are entitled to a full refund if you cancel within seven working days of acceptance. If you decide to cancel the agreement after this period, we will charge you a pro-rata based sum based upon the duration of the contract as long as no claims have been made against this policy. If any claims have been made full payment will be required. Knights Heating & Plumbing Limited reserve the right to terminate the maintenance contract at any time, giving at least one month’s notice.

 

Cooling off Period

You have the statutory right to cancel Your policy within 7 days of the purchase or

renewal of the contract.

 

 

OUR CANCELLATION RIGHTS

We can cancel this insurance by giving You thirty (30) days’ notice in writing.

We will only do this for a valid reason (examples of valid reasons are as follows):

  • Non-payment of premium.
  • A change in risk occurring which means that We can no longer provide You with insurance

cover.

  • Non-cooperation or failure to supply any information or documentation We request.
  • You using threatening or abusive behaviour or the use of threatening or abusive language.
  • If We are not able to find parts to keep Your system or appliance working.
  • If any recommended remedial or maintenance works notified to You by the engineer during a gas boiler service breakdown or repair are not carried out within 28 days of such notification.
  • Your domestic central heating boiler does not meet Our eligibility criteria (for example if

spare parts are no longer available).

 

HOW TO MAKE A CLAIM

Claims must be made via our Claims Number, which is 020 8524 9292 by You or a person with Your authority calling on Your behalf at the time of the breakdown and/or failure. We will not cover the costs of work carried out by contractors not authorised by Us.

 

 

WHAT LEVEL OF COVER DO I HAVE?

We will repair or replace your central heating system including the external

thermostat, radiators and valves, feed and expansion tank, vented or unvented hot water

tank, pipes and fittings.

 

CENTRAL HEATING BOILER

We will repair or replace Your gas fired domestic central heating boiler, including its integral controls, thermostats, frost thermostats, circulating pump, motorised valves, time clock or programmer, primary flue and draught diverter, any flue or flue terminals under 1 metre in length (but not including the central heating water pipework or controls).

 

If Your boiler is more than 7 years old at the Start Date of the policy You will have to pay the first £70 of each and every claim where We deploy an engineer.

The maximum single claimable amount, including parts and labour is £2,000 per claim. Any additional costs will be met by You.

 

What we do not cover

  • We will not pay in respect of Damage:
    • to the central heating boiler and or boiler controls;
    • to separate gas hot water heaters;
    • to electric, Liquid Petroleum Gas (LPG), solid fuel or oil fuelled boilers, back boilers and dual-purpose boilers;
    • to gas fires, solar panels or ‘green’ or ‘renewable energy’ systems;
    • to parts either internal or external to the boiler;
    • to mains pressure hot water thermal storage systems,
    • to central heating system and or heating controls specifically designed for piped or underfloor heating systems;
    • to remote control central heating systems, mobile phone or any other heating control equipment whose primary purpose is operating your central heating system and hot water;
    • to electric central heating systems;
    • to warm air central heating systems;
    • due to or resulting from lack of normal day-to-day maintenance for which You are responsible, for example: re-pressurising or balancing of the central heating system;
    • caused by or arising from sludge, scale and other debris in the central heating system and related pipework.

 

BOILER REPLACEMENT

If Our engineer cannot repair Your central heating boiler We have the option to replace the boiler with one of equivalent specification to your original boiler subject to:

 

  • At the Initial Policy Start date Your boiler must be less than 7 years old.
  • We will pay up to £2,000 for boiler replacement in any Policy Period.
  • At the Initial Policy Start date if Your boiler is more than 7 years but less than 10

years old We will pay a contribution of up to £350 for boiler replacement.

 

  • However, if We have replaced Your gas fired central heating boiler during the first 12

months of You taking out Your Policy and You choose to cancel Your Policy You agree to reimburse Us with 60% of the cost of the replacement boiler within 30 days of Our request for such reimbursement.

 

What is not covered

  • The boiler will not be replaced during the first 6 months following the Initial Policy Start Date should Our engineer determine that the boiler is beyond economical repair.
  • The boiler will not be replaced if You ignore any previously identified faults, defects or issues identified by Our engineer.
  • Your boiler will not be replaced if it is over 10 years old.

 

PLUMBING AND ELECTRICS

We will repair or make good:

  • internal plumbing;
  • and electric systems provided that the electrical supply is 240v and the Damage occurs

within Your Home, beyond the electricity company’s supply meter or other monitoring or measuring device.

 

The maximum single claimable amount arising from any one claim is £2,000.

 

What we do not cover

We will not repair or fix Damage:

  • water softeners and water filters, combined overflow and pop-up waste mechanisms;
  • to any plumbing or electrics external to Your Home;
  • to bath and shower seals or grouting, jacuzzi or spa baths including pumps and valves, swimming pools or similar, ponds, fountains and any associated pipes, valves or pumps;
  • to the plumbing or electric power supply between Your Home and any outbuildings;
  • caused by or resulting from leaking appliances (for example such as showers, shower trays, toilet pan and or toilet flushing systems);
  • to the Contents of Your Home;
  • to the electric company’s supply meter or any other type of monitoring or measuring
  • device, any kind of electrical appliance for example household domestic appliances,
  • computers, mobile telephones, laptops or any other device which can be plugged into the electricity supply or any other form of power supply (for example such as batteries, power packs or solar power) or to electric hot water pumps or any part of Your water system designed to increase mains water pressure;
  • to alarm systems or security lighting, solar or photovoltaic panels or heat pumps;
  • to electrical “Terminal Ends” (for example such as light bulbs, electric showers);
  • to any wiring not installed to the regulatory standards or in a dangerous condition;
  • to any wiring that is sheathed or cased in fabric;
  • caused by or resulting from inadequately lagged pipes;
  • to any fixtures including lead piping where replacement is only necessary as a result of legislation or health and safety guidelines or to meet current best practice;
  • to plumbing systems which have not been installed serviced or maintained in accordance with established practice statutory regulations, British Standards or EU standards;

 

INTERNAL DRAINS AND WASTE PIPES

We will repair Damage to blocked or leaking internal drains and waste pipes for which You are responsible located inside Your Home. Our engineer will unblock, repair or replace the drain or waste pipe in order to resolve the immediate emergency. Replacement of the drain or waste pipe will only be carried out if the replacement cost is the same or less than the emergency repair cost.

 

The most We will pay arising for any one claim is £1,000. You will have to pay the first £70 of each and every claim where We deploy an engineer.

 

What we do not cover

We will not repair or replace Damages:

  • to drains or waste pipes for which You are not solely responsible;
  • to temporarily frozen pipes which have not resulted in Damage which would have been covered had the Damage otherwise occurred;
  • to sewers, cesspits, septic tanks and any outflow pipes external to Your Home which are or are not connected to the main sewer;
  • to shared drains or sewers, and drains or sewers;
  • to swimming pools or similar, jacuzzi or spa baths, decorative features including but not limited to ponds, fountains and any associated pipes, valves or pumps;
  • to the Contents of Your Home;
  • caused by or resulting from leaking appliances, for example showers, shower trays, toilet pan and or toilet flushing systems, jacuzzi or spa baths, swimming pools or similar;
  • to pumps, for example sewerage pumps any associated electrics or valves, water softeners, waste disposal units and macerators, jacuzzi or spa baths, swimming pools or similar, ponds, fountains and any associated pipes, valves or pumps;
  • to drains or sewers caused by tree roots or subsidence, heave or landslip, earthquake or sink hole;
  • caused by or resulting from inadequately lagged pipes.
  • the removal from drains and or waste pipes of any items deemed to be unsuitable for disposal in drains, public drains and sewers.

 

EXTERNAL DRAINS

We will pay for Damage to blocked or leaking external drains or waste pipes connected

to the mains drainage system outside your home for which you are solely responsible within the boundary of your property.

 

Our engineer will unblock, repair or replace the drain or waste pipe in order to resolve the immediate emergency. Replacement of the drain or waste pipe will only be carried out if the replacement cost is the same or less than the emergency repair cost.

 

The most we will pay arising for any one claim is £2000. You will have to pay the first £70 of each and every claim where we deploy an engineer.

 

What we do not cover

We will not pay for Damage:

  • to drains or waste pipes for which you are not solely responsible or which are beneath

or inside Your Home or any other building or out building;

to sewers, cesspits, septic tanks and any outflow pipes external to your home which areor are not connected to the main sewer;

  • to swimming pools or similar, jacuzzi or spa baths, decorative features, ponds, fountains and any associated pipes valves or pumps;
  • to pumps, for example sewerage pumps and any associated electrics or valves, water

softeners, waste disposal units and macerators, jacuzzi or spa baths;

  • to drains or sewers caused by tree roots, subsidence, heave or landslip, earthquake orsink hole;

 

We will not pay for:

  • the removal from external drains and or waste pipes of any items deemed to be

unsuitable for disposal in drains, public drains and sewers.

 

 

WATER SUPPLY PIPES

We will pay for Damage to fresh water pipes which are your sole responsibility located within the boundary of your property that connect your home to the mains water supply. Our engineer will repair or replace the Damaged section of pipe in order to resolve the immediate emergency to reconnect your property to the mains water supply. This will include temporary reinstatement of any excavations carried out as part of the claim. A permanent repair will only be carried out if the cost of this is the same or less than the emergency repair cost. In all other cases we will carry out an emergency repair.

 

The maximum we will pay arising from any one claim is £2000.

 

What we do not cover

We will not pay for Damage:

  • to any water supply pipe which is the responsibility of the water supply company;
  • to any water supply pipe outside the boundary of your property or for which you are not responsible, or fresh water pipes beneath or inside any building or outbuilding;
  • to frozen pipes the Damage from which has not resulted in a leak or permanent blockage;
  • to swimming pools or similar, jacuzzi or spa baths, decorative features, ponds, fountains and any associated pipes valves or pumps;
  • caused by or resulting from inadequately lagged pipes;
  • to the Contents of Your Home.

 

GAS LEAKS

Any gas leaks MUST in the first instance be reported to the National Gas

Emergency Service on 0800 111 999

 

GAS SUPPLY PIPES

We will pay for Damage to gas supply pipes for which you are responsible located within

your home which supply the central heating boiler and other gas appliances but not including the gas company’s meter or other monitoring or measuring device. The most we will pay arising from any one claim is £2000.

 

What we do not cover

We will not pay for:

  • repairs to any gas appliance or central heating boiler;
  • any gas supply pipe which is the gas supply company’s responsibility.

 

TAPS AND TOILETS

We will pay for Damage to taps and toilet systems located within Your Home including:

 

  • repair of leaking or dripping taps and the replacement of non-ceramic tap washers;
  • repair of leaking or running toilets including the repair or replacement of toilet ball cocks,valves and syphons.

 

The maximum we will pay arising from any one claim is £1,000. You will have to pay the first £70 of each and every claim where we deploy an engineer.

 

 

What we do not cover

We will not pay for:

  • riser rails, shower mixer valves or electric showers;
  • replacing ceramic discs in taps or faucets;
  • extractor fans or macerator units for toilets;
  • any Damage to cisterns, sinks, baths, showers, jacuzzi or spa baths;
  • Damage to your home or contents;

 

 

GENERAL EXCLUSIONS

This Policy does not cover:

  • any loss resulting from inadequate pipe lagging;
  • Damage to any building, ground, land (unless otherwise stated herein), your home or contents;
  • any Damage arising from circumstances where a fault is present prior to the start of the Initial Policy Period;
  • costs incurred where you have been advised of the need to carry out permanent repair work to avoid repetitive situations leading to a breakdown and/or failure. Such work will need to be carried out at your own expense;
  • any Damage occurring where your home has remained unoccupied for 30 or more consecutive days;
  • Damage arising as a result of disconnection or re-connection from or interruption to the gas, electricity or water mains services to Your Home;
  • normal day-to-day maintenance of the elements covered by your own home insurance policy for which you are responsible;
  • the restoration of any fixtures or fittings removed in the process of conducting the repair for example fitted units, special floor coverings, wood block or ceramic tiles;
  • any liability for consequential loss whatsoever;
  • any repair which is too difficult or dangerous to access safely or where asbestos is present;
  • Damage caused by rodents or pests;
  • any fixtures where replacement is only necessary as a result of legislation or health and safety guidelines or to meet current best practice. Systems and/or equipment which has not been installed, serviced or maintained in accordance with established practice, statutory regulations, British Standards, EU standards or manufacturer’s instructions;
  • any defect, Damage or breakdown caused through malicious or willful action, negligence, misuse or third party interference including any attempted repair or modification to the gas, electrics, plumbing, heating, drainage or water.
  • Damage to your home or contents whilst completing a repair.
  • any costs above the limits of cover. If there are any additional costs you are responsible for agreeing and settling these costs directly with the engineer;
  • any losses which are indirectly associated with the incident that caused you to claim unless caused by our negligence or that of our agents, or loss of earnings due to time taken off work to deal with the incident;
  • the costs of any work carried out by you or contractors not authorised by us in advance;
  • any investigative work (for example CCTV) not authorised by us in advance;
  • any defect, loss or Damage occasioned by fire, lightning, explosion, storm, tempest, flood, earthquake, impact or sprinkler leakage;
  • any loss arising from subsidence, heave of the site or landslip, bedding down of new structures, demolition or structural repairs or alterations to the property, faulty workmanship or the use of defective materials, river or coastal erosion;
  • any loss or Damage arising as a consequence of war, invasion, act of foreign enemies, terrorism, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, coup, riot or civil disturbance, ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from combustion of nuclear fuel, the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or its nuclear component;
  • landlords or tenants;
  • Damage caused by you or for work undertaken by a third party which results in damage;
  • any loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with the actual or threatened malicious use of pathogenic or poisonous biological or chemical materials, regardless of any other cause or event contributing concurrently or in any other sequence thereto;
  • any loss, damage, claim, cost, expense or other sum directly or indirectly arising out of or relating to mold, mildew, fungus spores or other micro-organism of any type, nature or description including but not limited to any substance whose presence poses an actual or potential threat to human health. This exclusion applies regardless whether there is;
  1. Damage to property insured;
  2. any contingency or cause whether or not contributing concurrently or in any sequence;
  3. any loss of use, occupancy or functionality;
  4. any action required including but not limited to repair, replacement, removal, clean-up, abatement, disposal, relocation or steps taken to address medical or legal concerns.

 

  • any damage which is the subject of cover under any other policy covering the damage;
  • only you will be able to benefit from this agreement which cannot be passed to someone

else without our prior agreement.

 

EMERGENCY REPORTING

If you suffer a breakdown of your central heating system, burst radiator (steel panels only) or

failure of external controls, You must as soon as practicable call Knights Heating & Plumbing Services Limited on the 24 Hour Claims Number 020 8524 9292.

 

We will then;

  1. advise you how to protect yourself and the property;
  2. organise the engineer call-out for the repair or replacement; and
  3. in the event that a part needs to be ordered to rectify the breakdown, we will endeavour to source the part in the quickest available time and carry out the repair.

 

GAS LEAKS

Any gas leaks MUST in the first instance be reported to the National Gas

Emergency Service on 0800 111 999

 

SPECIAL NOTICE

  1. It is your responsibility to allow our engineer access to your property to carry out any necessary work.
  2. If the engineer cannot gain access or considers that the circumstances are such that it is difficult or dangerous to carry out the work or where there is a risk to health or safety, the engineer may at his discretion not service or repair. You will be contacted by us about this.
  3. Should there be the presence of hazardous materials or infestation or should the engineer deem it unsafe he will discontinue work and you will be contacted about this and how this might be resolved.
  4. If You do not arrange an appointment or grant access your policy will continue even though the necessary work has not been carried out. If after several attempts you have not made an appointment or otherwise granted access we may cancel your policy. We will tell You in writing if this is the case.
  5. If replacement parts are not readily available we are not responsible for any delays caused by Knights Heating or their agents or suppliers in obtaining spare or replacement parts.
  6. Replacement parts for plumbing and electrical systems are not provided on a “like for like”

basis but are replaced with the industry standard equivalent at our discretion.

  1. If a leak from internal pipework is discovered and is not easily accessible, the leak must be

exposed prior to the engineer’s attendance.

  1. We may change any of the terms upon which we provide the level of cover or any other

term whatsoever. Where this change benefits you, we will make the change immediately

and notify you of the change. In all other cases we will write to advise you of the change

at least 30 days prior to any change taking effect. If You do not agree with the amendments you can cancel the Policy. We will return the premium subject to a deduction for any time for which you have been covered calculated on a proportional basis and there is no charge for administration fees. No refund of premium will be given in the event of a claim

 

DATA PROTECTION

You should understand that any information You have given Us will be processed by Us in compliance with the provisions of the Data Protection Act 1998 or any amendments, for the purpose of providing insurance and handling claims or complaints. As part of such processing, data may be requested from and transferred to insurance intermediaries, other insurer’s, police forces, professional advisers, regulators, re-insurers and other service providers.

 

LAW AND JURISDICTION

This Policy is subject to the law of England and Wales. You are free to choose the court

jurisdiction. Unless You tell us otherwise the jurisdiction of the courts of England and Wales shall

apply.

 

OTHER PARTIES

A person who is not a party to this contract has no right under the Contracts (Rights of Third

Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy

of a third party which exists or is available apart from that Act.

 

You could also be insured under Your household policy. If it is insured under two or more Policies

We will either pay the full claim and claim half of this back from your other policy insurers, or

alternatively, we will pay only half of the claim and leave you to claim the other half back from your other policy insurers.

 

PREMIUM PAYMENT

You undertake that the premium will be paid in full within thirty (30) days of the start of the Policy

or by the date stated in the Schedule.

 

If the premium is not received by midnight on the due date the Policy will automatically cancel.

In the event of cancellation we will allow a return of premium made based on the number of days

remaining in the Period of Insurance.

 

If Your premiums are paid monthly and should you fail to pay an instalment or fail to maintain a

Direct Debit Mandate and such default is not corrected within 30 days the whole of the

outstanding payments will become due and payable. We still retain Our right to cancel this insurance in accordance with Our Cancellation Rights.